Terms of sale — consumers

1. Seller and scope

The Helen Seward shop is operated by HS COIFFURE / CAPELIO, BE 0862.170.543, Rue d’Auvelais 8, 5060 Arsimont, Belgium. Contact: contact@capelio.be; +32 470 695 344. These terms apply to consumers buying goods for private purposes. Professional sales have separate terms.

2. Products, prices and orders

Features and quantities appear on product pages and in the basket. Public prices are in euros including VAT. Delivery charges and discounts appear before confirmation. You may correct the basket and your details before clicking “Order and pay”, which creates an obligation to pay. You may order with an account or as a guest.

An email confirmation includes the order and accepted terms. It does not by itself confirm receipt of payment. Available payment methods are those shown for your order. If an item becomes unavailable after ordering, we inform you and offer a solution or refund for unavailable items; no substitution is imposed.

3. DPD delivery

DPD delivers to your home. Delivery to pickup points is currently unavailable.

Delivery costs €5.99 including VAT and is free from €50 of goods including VAT after discounts, excluding delivery charges. The usual delivery time is 24–48 working hours after dispatch. This does not guarantee dispatch within 24 hours of ordering. Preparation depends on availability and payment. Unless another deadline is agreed, goods are delivered no later than thirty days after the contract is concluded. In case of delay, your statutory rights remain, including an appropriate additional period and termination where provided by law.

Risk of loss or damage passes when you or a designated third party other than the carrier physically receives the goods. Report delivery issues to us; failing to make a reservation with the carrier does not remove your statutory rights.

4. Partner salons and codes

Choosing a salon is optional and does not increase the price. A valid code may apply the stated discount and assign the order to its salon. Its validity, usage and eligible-product limits apply. Professional discounts do not combine in this consumer checkout. The salon receives commission on goods excluding VAT after discounts, adjusted for returns. HS COIFFURE remains your seller and contact.

5. Right of withdrawal

You have fourteen calendar days to notify withdrawal without giving a reason, starting the day after you or your designated third party, other than the carrier, receives the goods. For multiple goods in one order delivered separately, time runs after receipt of the last item. You may also notify withdrawal before delivery.

Use “Withdraw from purchase” at the bottom of the shop, available without an account, then “Confirm withdrawal”. An acknowledgment is sent by email. You may instead send an unequivocal statement to contact@capelio.be or by post to HS COIFFURE, Rue d’Auvelais 8, 5060 Arsimont. The model form below is optional. Sending your notice before the deadline is sufficient.

Return goods within fourteen days of your notice to HS COIFFURE, Rue des Haies 2A, 5190 Moustier-sur-Sambre, Belgium. You bear direct return costs for a change of mind. Protect goods in transit. You are only responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Missing original packaging alone does not automatically justify refusal.

We refund amounts due, including standard delivery costs when withdrawing from the entire order, within fourteen days of your notice, using the original payment method unless expressly agreed otherwise without costs to you. We may withhold reimbursement until goods or evidence of their return are received, whichever comes first. Additional costs of a more expensive delivery chosen by you are not refunded. A voucher is not imposed.

Statutory exceptions apply only where their conditions are met, including sealed goods unsuitable for return for health protection or hygiene reasons that were unsealed after delivery. There is no blanket exclusion for all cosmetics or opened goods. Applicable exceptions must be disclosed before purchase.

6. Statutory guarantee and complaints

New goods carry a two-year statutory conformity guarantee from delivery under Belgian law. Contact us when you discover a defect. Free repair or replacement, followed by a price reduction or termination where legally applicable, remain available. Necessary conformity costs are not yours. This guarantee is separate from change-of-mind returns.

7. Disputes and personal data

Send complaints to contact@capelio.be. If unresolved, contact the Consumer Mediation Service at https://mediationconsommateur.be/. This does not restrict access to a competent court. Belgian law applies without removing mandatory consumer protections or jurisdiction rules to which you are entitled.

Data processing is described in the privacy policy. Accepting these terms does not subscribe you to a newsletter. The terms communicated when ordering apply to that order; later changes have no retroactive effect.

Model withdrawal form

To HS COIFFURE — contact@capelio.be — Rue d’Auvelais 8, 5060 Arsimont, Belgium.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: …
Ordered on / received on: …
Order reference: …
Consumer name(s): …
Consumer address(es): …
Date: …
Signature (only for paper notification): …
Delete as appropriate.